Privacy Policy

1. Information We Collect

• Contact information: your name, email address, WhatsApp number, business name, website, social media link, and other contact details you provide.
• Project inquiry information: business goals, brand or website problems, service needs, budget range, timeline, current brand assets, references, project requirements, and other details submitted through our forms or messages.
• Project and collaboration materials: business documents, brand files, logos, images, website access details, content drafts, product information, technical requirements, and other materials needed to deliver the project.
• Payment and transaction information: limited payment-related information such as invoice details, payment status, billing name, and transaction confirmation. We do not intentionally collect or store full credit card or bank account credentials on this website.
• Website usage information: browser type, device type, pages visited, referring pages, approximate location, and interaction data. This may be collected through analytics tools, cookies, or similar technologies if enabled.

2. How We Use Your Information

We use your information to:

• respond to inquiries and project requests
• review your business context and recommend a suitable starting point
• prepare proposals, quotations, invoices, and project scopes
• deliver brand strategy, brand identity, website, UX, and custom digital system services
• communicate project updates, feedback, revisions, and handover materials
• improve our website, services, content, and client experience
• maintain business records, legal records, and administrative documentation
• prevent misuse, fraud, unauthorized access, or security issues
• comply with applicable legal obligations

3. Legal Basis for Processing

We process personal information when it is necessary for one or more of the following reasons:

• you have provided consent
• the information is needed to respond to your request
• the information is needed to prepare or perform a service agreement
• the processing is necessary for legitimate business interests, such as service improvement, security, and client communication
• the processing is required to comply with applicable laws or regulations

4. Cookies and Analytics

Our website may use cookies or similar technologies to improve website performance, understand visitor behavior, and measure content effectiveness.

Cookies may help us understand which pages are visited, how visitors interact with the website, and how we can improve the experience. If analytics or marketing tools are used, those tools may process certain technical information according to their own policies.

You can usually control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

5. How We Share Information

We do not sell your personal information.

We may share limited information with trusted third parties only when necessary, such as:

When we work with third-party tools or collaborators, we aim to share only the information reasonably needed for the relevant purpose.

• website hosting providers
• email and communication tools
• analytics providers
• payment or invoicing tools
• project collaboration tools
• subcontractors or collaborators involved in delivering your project
• legal, accounting, or compliance advisors
• authorities when required by applicable law

6. Third-Party Links and Platforms

Our website may link to third-party platforms such as WhatsApp, Instagram, Fiverr, portfolio platforms, payment tools, or external websites.

We are not responsible for the privacy practices, security, or content of third-party websites or platforms. You should review their privacy policies before sharing information with them.

7. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy.

Inquiry information may be kept for follow-up, service improvement, and business records. Project-related information may be kept for documentation, portfolio reference, legal, tax, accounting, or warranty-related purposes.

When information is no longer needed, we will take reasonable steps to delete, archive, anonymize, or restrict access to it.

8. Data Security

We take reasonable technical and organizational steps to protect your information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure. You are responsible for ensuring that any access credentials, files, or sensitive materials you share with us are accurate and shared through appropriate channels.

9. Your Rights

Depending on applicable law, you may have the right to:

To exercise these rights, contact us using the email below. We may need to verify your identity before processing your request.

• request access to your personal information
• request correction of inaccurate or incomplete information
• request deletion of certain information
• withdraw consent where processing is based on consent
• object to or restrict certain processing activities
• request information about how your data is processed
• request a copy of certain personal information where applicable

10. International Access and Tools

Some third-party tools we use may store or process data outside Indonesia. When this happens, we rely on the privacy and security commitments of those service providers and take reasonable steps to use reputable platforms.

11. Children's Privacy

Our services are intended for business owners, founders, teams, and professional users. We do not knowingly collect personal information from children.

12. Portfolio and Case Study Use

Unless otherwise agreed in writing, Fedrix Studio may display selected non-confidential project outputs, such as visuals, website previews, brand direction samples, or general project descriptions, as part of our portfolio, case studies, social media, or marketing materials.

We will not intentionally publish confidential business information, private credentials, unpublished internal data, or sensitive project materials without permission.

If a project requires confidentiality or delayed publication, this should be agreed in writing before or during the project.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, tools, or legal requirements.

The updated version will be posted on this page with a revised effective date.